Support Center

How can we help you today?

Find answers, submit a request, or get in touch with our team directly. We are here to make sure your systems run without interruption.

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Find what you need — fast.

Getting Started

Account setup, onboarding steps, and first-time configuration guides.

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CRM & Pipeline

Pipeline setup, contact management, deal stages, tags, and custom fields.

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Automation & Workflows

Sequences, trigger logic, SMS and email automation, and troubleshooting.

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Website & Funnels

Page builder, domain setup, funnel configuration, and form integrations.

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Reporting & Analytics

Dashboard reports, conversion tracking, and measuring your ROI.

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Billing & Subscriptions

Invoice history, plan changes, payment methods, and refund requests.

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Account & Team

User permissions, team access, account settings, and configuration.

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Security & Compliance

Data privacy, two-factor auth, GDPR compliance, and account protection.

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Most helpful

Frequently referenced guides.

How to set up your GoHighLevel CRM from scratch How to connect your domain to your Idievo website Setting up your first automation workflow How to import contacts into your CRM Understanding pipeline stages and deal flow How to configure SMS and email sequences Setting up your client portal access How to request a refund or dispute a charge Managing team member permissions and roles How to track affiliate commissions in your dashboard
Still need help?

Our team is one message away.

If you could not find what you were looking for, our support team is ready to help. Choose the channel that works best for you.

Live Chat

The fastest way to get help. Chat directly with our support team during business hours.

Mon – Fri  ·  9am – 6pm EST
Start a Chat

Email Support

Send us a detailed message and we will respond with a full solution, not a templated reply.

Response within 24 business hours
[email protected]
Send an Email

Schedule a Call

For complex issues that are easier to resolve over a screen share or live call.

By appointment — Mon to Fri
Slots available weekly
Book a Support Call
Formal request

Submit a support ticket.

For issues that require investigation, escalation, or a documented resolution trail — submit a ticket and our team will assign it to the right person immediately.

What happens next?
All tickets are acknowledged within 2 business hours. Priority and Critical tickets are escalated immediately. You will receive a confirmation email with your ticket reference number upon submission.
Transparency

Current system status.

We maintain full transparency on platform uptime and any ongoing incidents.

All systems operational
Updated every 5 minutes
Idievo WebsiteOperational
Client PortalOperational
CRM Platform (GoHighLevel)Operational
Email AutomationOperational
SMS AutomationOperational
Affiliate DashboardOperational
API IntegrationsOperational
Priority Type First response Resolution
Critical Complete outage / data loss Within 1 hour Within 4 hours
High Key feature not working Within 2 hours Within 8 hours
Medium Feature degraded Within 4 hours Within 24 hours
Low General question Within 8 hours Within 48 hours
Response times apply during business hours: Monday – Friday, 9am – 6pm EST.
Help yourself

Resources you can use right now.

Knowledge Base

Step-by-step guides, how-to articles, and platform walkthroughs — always up to date.

Browse Knowledge Base

Video Tutorials

Screen-recorded walkthroughs of common setups, configurations, and platform features.

Watch Tutorials

Onboarding Checklist

A structured checklist to get your CRM, automations, and website configured from day one.

Download Checklist

Release Notes

Stay up to date with every platform update, new feature, and improvement we ship.

View Release Notes
Still stuck?

We would rather over-help than under-deliver.

Reach out directly. Our team treats every support request — big or small — with the same level of care and urgency.

Submit a Ticket [email protected]

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Registered Corporation · Wyoming, USA · Est. 2025