Effective Date: June 19, 2026
Last Updated: June 19, 2026

IDIEVO INC.
A Corporation Registered in the State of Wyoming, United States
Legal Entity Type: C-Corporation
Website: idievo.com
Contact: [email protected]

Please read this Refund Policy carefully before placing an order. By engaging our services, you acknowledge that you have read and understood the terms outlined below. If you have any questions before proceeding, we encourage you to contact us first.

1. OVERVIEW

At Idievo INC., we are committed to delivering high-quality work and maintaining complete transparency in our client relationships. We take every engagement seriously, and the moment an order is confirmed, our team begins allocating resources, planning, and in most cases, actively working on your project.

Because of this, our refund policy is designed to be fair to both parties. We do not offer blanket refunds on completed work. However, we are equally committed to ensuring that no client feels they have been treated unjustly. Every refund request is reviewed carefully, handled with professionalism, and resolved with integrity.

This policy applies to all services provided by Idievo INC., including CRM setup and management, marketing automation, website development, social media management, white-label CRM, and any ancillary services.

2. OUR CORE REFUND PRINCIPLE

Work completed is work billed. Work not yet started is refundable.

Once an order is confirmed and work has commenced, the hours and effort invested by our team are billable and non-refundable. This is consistent with the standard practice of professional service agencies worldwide and is clearly outlined in our Terms & Conditions.

We start work promptly upon order confirmation, because that is what our clients deserve. That same commitment means that cancellations after work has begun cannot result in a full refund.

3. REFUND ELIGIBILITY

3.1 Eligible for a Full Refund

A full refund will be issued in the following circumstances:

Order cancelled before work commences — If you cancel your order in writing before any work has started and before any resources have been allocated, you are entitled to a full refund of any amount paid.

Service not delivered — If Idievo INC. fails to commence or deliver the agreed service within the timeframe specified in your service agreement, and no alternative arrangement has been agreed, you may be eligible for a full refund.

Duplicate payment — If a duplicate payment is made in error, the duplicate amount will be refunded in full upon verification.

Unauthorized transaction — If a payment was made without your authorization and you notify us promptly, we will investigate and process a full refund if the claim is verified.

3.2 Eligible for a Partial Refund

A partial refund may be issued in the following circumstances:

Order cancelled after work has commenced — If you cancel after work has begun, you will be refunded the portion of your payment that corresponds to work not yet completed. The value of all completed work, including planning, research, setup, configuration, and delivery, will be deducted from the refund amount.

Service partially delivered — If Idievo INC. is unable to complete a portion of the agreed service due to circumstances within our control, a partial refund proportional to the undelivered portion may be issued.

Retainer cancellations mid-cycle — If a retainer client cancels mid-billing cycle, a partial refund may be considered for work not yet performed in that cycle, subject to review.

3.3 Not Eligible for a Refund

The following circumstances are not eligible for a refund:

Work that has been completed and delivered as agreed

Dissatisfaction with results that are subjective in nature, such as design preferences or creative direction, where the work was delivered in accordance with the agreed brief

Change of mind after work has commenced

Delays caused by the client's failure to provide required information, access, or approvals on time

Services that have been fully delivered and signed off by the client

Third-party platform costs, subscription fees, or software licenses purchased on behalf of the client

Work completed under a milestone-based agreement where the milestone has been approved

Requests made after 30 days from the date of the original payment

Services delivered through third-party platforms where those platforms have their own non-refundable policies

4. HOW TO REQUEST A REFUND

We have made the refund request process as straightforward as possible. If you believe you are eligible for a refund, please follow these steps:

Step 1 — Submit Your Request in Writing

Send your refund request to [email protected] with the subject line:

Refund Request — [Your Full Name] — [Order/Invoice Number]

Step 2 — Include the Following Information

Your request must include:

Full name and business name

Email address associated with your account

Invoice or order number

Date of payment

Amount paid

Service(s) the request relates to

Clear reason for the refund request

Any supporting documentation or evidence

Step 3 — Our Team Will Review Your Request

Once received, our customer support team will acknowledge your request within 2 business days and begin a thorough review. We may contact you during this process to request additional information or clarification.

Step 4 — Decision

Following our review, we will notify you of our decision in writing. If your request is approved, we will confirm the refund amount and initiate the process. If your request is declined, we will provide a clear explanation of the reason.

5. REFUND PROCESSING

5.1 Processing Timeline

All approved refunds are processed within 7 business days of the approval date. You will receive a written confirmation once the refund has been initiated.

5.2 Refund Method

Refunds are issued to the original payment method used at the time of purchase wherever possible. If the original payment method is no longer available, we will work with you to arrange an alternative method.

5.3 Processing Time by Payment Method

Payment MethodExpected Refund TimelineCredit / Debit Card5–10 business days after processingBank Transfer3–7 business days after processingStripe5–10 business days after processingPayPal3–5 business days after processingOther MethodsAs agreed at time of approval

Please note that while Idievo INC. processes all approved refunds within 7 business days, the time it takes for the funds to appear in your account depends on your bank or payment provider and is outside of our control.

5.4 Currency

Refunds will be issued in the same currency as the original payment. Idievo INC. is not responsible for any currency conversion differences or exchange rate fluctuations between the date of original payment and the date of refund.

6. DISPUTE RESOLUTION

We genuinely want every client to feel they have been treated fairly. If you are dissatisfied with our refund decision, we encourage you to escalate your concern by contacting us at [email protected] with a full account of your situation.

A senior member of our team will review the case independently and respond within 5 business days. We are committed to finding a fair resolution for every genuine dispute.

If a resolution cannot be reached through direct communication, the dispute will be handled in accordance with the Dispute Resolution provisions outlined in our Terms & Conditions.

7. CHARGEBACKS

We strongly encourage clients to contact us directly before initiating a chargeback with their bank or payment provider. Most concerns can be resolved quickly and professionally through direct communication.

Initiating an unjustified chargeback, particularly for services that have been delivered as agreed, may result in:

Immediate suspension of all active services

Termination of the client relationship

Recovery of the disputed amount through legal means where applicable

Reporting of fraudulent chargeback activity to relevant authorities

Idievo INC. maintains complete records of all project communications, deliverables, approvals, and payment transactions and will submit this documentation in response to any chargeback investigation.

8. SUBSCRIPTION AND RETAINER SERVICES

8.1 Monthly Retainers

Monthly retainer agreements are billed at the start of each cycle. Once a billing cycle has commenced and work has begun, no refund will be issued for that cycle.

8.2 Cancellation of Retainers

Clients wishing to cancel a retainer must provide a minimum of 30 days' written notice. The engagement will continue until the end of the notice period, during which all work will be delivered as agreed. No refund will be issued for the notice period.

8.3 Annual Subscriptions

Clients on annual agreements who wish to cancel mid-term may be eligible for a partial refund for the unused portion of their subscription, subject to deduction of any setup costs, onboarding costs, and work completed. This will be assessed on a case-by-case basis.

9. WHITE-LABEL CRM SERVICES

For clients engaged in our white-label CRM program:

Setup and configuration fees are non-refundable once the white-label environment has been configured and access has been granted

Monthly platform fees are non-refundable for the current billing cycle once the cycle has commenced

Refunds for unused future months may be considered upon written request and review

10. FORCE MAJEURE

In the event that Idievo INC. is unable to deliver services due to circumstances beyond our reasonable control — including but not limited to natural disasters, third-party platform outages, government actions, or other force majeure events — we will communicate transparently with affected clients and work to find a fair resolution, which may include service credits, timeline extensions, or partial refunds at our discretion.

11. AMENDMENTS TO THIS POLICY

Idievo INC. reserves the right to update or amend this Refund Policy at any time. When material changes are made, we will:

Update the "Last Updated" date at the top of this page

Notify active clients via email with reasonable advance notice

Display a notice on our website where required

Your continued engagement with Idievo INC. after the effective date of any amendments constitutes your acceptance of the revised Refund Policy.

12. CONTACT US

If you have any questions about this Refund Policy before placing an order, or if you wish to submit a refund request, please contact us:

Idievo INC.
Support: [email protected]
Legal: [email protected]
Website: idievo.com
Jurisdiction: Wyoming, United States

Our team is committed to handling every refund request with fairness, professionalism, and genuine care. We would always rather resolve a concern directly than have a client feel unheard.