Refund Policy

1. Introduction

At Idievo Inc., we pride ourselves on delivering high-quality IT services and technical solutions. We value transparency and fairness in all our financial interactions.

Because our business is service-based, our refund policy differs from companies selling physical goods. We charge for our expertise, time, and labor. This policy outlines the specific circumstances under which refunds are granted.

2. Our Refund Philosophy

We operate under a simple, fair standard aligned with business practices in Wyoming:

• If we haven't started: You are 100% safe.
• If we have started: We must be compensated for the effort already exerted.
• If we are at fault: We take responsibility.

3. Eligibility for Refunds

A. Before Work Commences (100% Refund)

If you have paid a deposit or upfront fee, but Idievo has not yet initiated work on your project, you are eligible for a full, 100% refund.

To qualify, you must request the cancellation in writing before any technical resources, design work, or consultation hours have been utilized.

B. After Work Has Commenced (Partial Refund)

Once the project has officially started, we do not offer full refunds.

If you choose to cancel a project that is in progress, a partial refund may be issued based on the percentage of work remaining. Idievo Inc. retains the right to deduct costs for:

• Labor hours already spent (development, design, consulting).
• Resources purchased specifically for your project (e.g., third-party licenses, server setups).
• Administrative processing fees.

The remaining balance, if any, will be returned to you.

C. Completed Services (No Refund)

Once a service has been delivered, deployed, or completed according to the agreed-upon scope, no refunds are issued.

4. Valid Reasons for Refund

We only process refunds (full or partial) if there is a valid reason attributable to Idievo Inc.

✅ Valid Reasons (We are at fault):

• We failed to deliver the project as per the agreed contract scope.
• We are unable to complete the project due to internal technical limitations.
• There is a proven, material breach of contract by Idievo.

❌ Invalid Reasons (Refunds denied):

• "Change of mind" after work has begun.
• Delays caused by the client (e.g., failure to provide content, credentials, or feedback).
• Project cancellation due to the client's internal business changes.
• Dissatisfaction with features that were not included in the original scope of work.

5. How to Request a Refund

To initiate a request, please contact our billing department formally:

• Email: foyzul@idievo.com
• Subject Line: Refund Request - [Project Name/Invoice #]

Please include a detailed explanation of why you are requesting a refund. Our team will review your project log and contract to determine the fair refund amount based on work completed.

6. Dispute Resolution & Jurisdiction

We aim to settle all disputes amicably and professionally. However, legally, this policy and any services rendered by Idievo Inc. are governed by the laws of the State of Wyoming, USA.